I love American customer service. I love that you can usually return or exchange goods with no qualm. I love that you can sometimes call someplace and talk to a person... I had to call Qwest this morning to get a simple answer: What is their outgoing mail server setting? After holding for 20 minutes, hearing how important my business is to them, a person comes on asking me the same questions over and over, intermittently asking me to hold so he can verify something. Then he comes back saying they don't support Apple computers.
"Umm. This isn't a Macintosh problem. I simply need the outgoing mail server settings."
"Ma'am... I mean, Adele, you need to call Apple Support."
"No, that's not true. They will tell me to call my Internet Service Provider. Please just give me the information you'd give an Outlook user."
"Oh, you can call Microsoft Support."
"No, this is not a Microsoft problem. I simply need you to give me the smtp server information."
In the meantime, I get cut off, and despite the agent asking if he can call me back on this number should we get cut off, he doesn't call back. I call Qwest a second time, running through the whole story again. This time, the agent simply tells me, "MSN doesn't support pop3 e-mail... Contact your company to get their smtp server address."
ARGH! Oh, I love good customer service... At least I can access my e-mail the roundabout way, through webmail, but it's slower than doing it directly in Mac Mail. Oh, well.